Cambrian VP Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This privacy policy (“Policy”) (together with our terms and conditions and any other documents referred to in it) governs the collection, storage and use of personal information collected by us. It provides you with details about the personal information we collect from you, how we use your personal information and your rights to control personal information we hold about you. Please read this Policy carefully to understand our views and practices regarding your personal data and how we will treat it.

Cambrian VP Ltd is a company registered in England and Wales (registration number 06852764), whose registered office is at Staverton Court, Staverton, Cheltenham, England, GL51 0UX.

We respect your right to privacy and will only process personal information you provide to us in accordance with the Data Protection Act 1998 (DPA) and the EU General Data Protection Regulation (“GDPR”) 2016/679.

If you have any questions about how we collect, store and use personal information, or if you have any other privacy-related questions, please contact us by any of the following means:

The personal information we collect about you

To access our services, we will collect information about you. Most of the information will be provided by you, or created through the use of our products and services (including when you submit personal information to us through data entry fields on our Website). We may collect the following information from you:

• your name;
• your postal address;
• your phone and e-mail details;
• your payment method details;
• details of any purchases that you make; and
• if you contact us, we may keep a record of that correspondence.

How we may store and use your information

We (or third party data processors and subcontractors acting on our behalf) may collect, store and use your personal information listed above primarily to provide you with products and services, to better understand our customers’ needs and improve the products and services we offer, and for the day to day running of our business. This may include:

• Registering your details as a new client or updating your details when they change on our database.
• Registering your pet on health plans (this entails collecting payment details, which are destroyed once your Direct Debit is set up).
• Making appointments.
• Processing the fees due for any treatment.
• We may need to disclose information to assist legal or debt recovery processes.
• Redeeming Vouchers that are presented to us.
• Registering you and your pets details with microchip companies.
• Contacting you about your pet, your account or credit status where required.
• Enhancing your experience by delivering a more personally tailored service.
• Responding to any issues or queries.
• Notifying you about changes to our service.
• Payroll (in which case we may need to share your personal data with HMRC)

We may, where you have given us your consent, disclose your personal information to carefully chosen third parties (such as specialist Veterinary surgeons or insurance companies that you use or Accountants in the case of staff) so that they may contact you.

We will not disclose, sell or rent your personal information to any other third party unless you have consented to this. If you do consent but later change your mind, you may contact us and we will cease any such activity.

However, if a third party acquires all (or substantially all) of our business and/or assets, we may disclose your personal information to that third party in connection with the acquisition.

We may also disclose your personal information where we are required to do so by applicable law, by a governmental body or by a law enforcement agency.

We may collect anonymised information regarding your pets condition and geographical location using disease prevalence surveillance software.

Finally, we may also collect anonymised details about visitors to our Website for the purposes of aggregate statistics or reporting purposes. However, no single individual will be identifiable from the anonymised details we collect for these purposes.

Marketing

Unless you have told us not to, we will send you marketing information relating to products and services that we think will be of interest and relevance to you. If you change your mind and no longer want to receive these communications you can tell us at any time by visiting our website and updating your preferences or by contacting us at 01654710416, 01654702444 or coming into one of our surgeries.

Your rights

You have the following rights:

• the right to be told what information we will collect , store and process;
• the right to ask us to provide you with copies of personal information that we hold about you at any time, subject to a fee;
• the right to ask us to update and correct any out-of-date or incorrect personal information that we hold about you;
• the right to opt out of any marketing communications that we (or any third party to whom we have disclosed your personal information with your consent) may send you;
• the right to have personal data erased. This right is not absolute, and only applies under certain circumstances;
• the right to request the restriction or suppression of your personal data. This right is not absolute, and only applies under certain circumstances;

Security

We are committed to ensuring that your information is secure with us and with third parties who act on our behalf. We use many tools to make sure that your information remains confidential and accurate and we may monitor or record calls, emails, text messages or other communications in order to protect you and us.

How this website uses cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience by responding to you as an individual. In general, cookies are used so the site can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. They retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.